Last Updated: March,2026
At Aeroxpay, we provide fintech infrastructure and payment processing solutions to businesses. As we act as a technology platform facilitating transactions between merchants and customers, refunds are handled according to the following policy.
1. Role of Aeroxpay
Aeroxpay operates as a payment technology provider that enables merchants to accept digital payments through various channels including UPI, cards, QR, and net banking.
Aeroxpay does not sell products or services directly to end customers. Any product or service purchased through a merchant using Aeroxpay is the sole responsibility of the respective merchant.
2. Merchant Refund Responsibility
All refund requests for purchases made through a merchant using Aeroxpay must be directed to the respective merchant from whom the product or service was purchased.
The merchant is solely responsible for:
- Accepting or rejecting refund requests
- Processing refunds for customers
- Handling product or service disputes
Aeroxpay only facilitates the payment transaction.
3. Refund Processing Timeline
If a merchant approves a refund through the Aeroxpay platform:
The refund will be initiated by the merchant via the Aeroxpay dashboard or API.
Once initiated, the refund is processed through the banking/payment network.
- UPI: 1–3 business days
- Debit / Credit Cards: 5–7 business days
- Net Banking: 3–7 business days
The actual credit timeline may vary depending on the issuing bank.
4. Failed or Duplicate Transactions
- Failed transactions where the amount is debited but payment status shows failed
- Duplicate payments made accidentally
The amount is usually automatically reversed by the bank within 3–7 business days. If the refund is not received within this time, users should contact their bank or the merchant.
5. Processing Fees
Payment processing fees, gateway fees, and onboarding fees charged by Aeroxpay to merchants are non-refundable once the service has been activated.
6. Chargebacks
For card payments, customers may raise a chargeback through their issuing bank.
In such cases:
- The dispute will be reviewed according to card network regulations.
- The merchant must provide supporting documents to resolve the dispute.
Aeroxpay will assist in the dispute process but the liability remains with the merchant.
7. Contact
Email: info@aeroxpay.co
Website: https://aeroxpay.co